If you are prompted to enter a passphrase during the device recovery process and you no longer have access to your passphrase, you can submit a support ticket via the platform.
Click on the “Lost my secret passphrase” link on the key verification screen or send an email to help@meshtrade.co and a support representative will be in contact.
Please include the following information when sending an email directly to our support team:
- A brief description of the problem you are experiencing
- First Name
- Last Name
- Contact Number
- Email Address