If you are prompted to enter a passphrase during the device recovery process and you no longer have access to your passphrase, you can submit a support ticket via the platform.

Click on the “Lost my secret passphrase” link on the key verification screen or send an email to [email protected] and a support representative will be in contact.

Please include the following information when sending an email directly to our support team:

• A brief description of the problem you are experiencing
• First Name
• Last Name
• Contact Number
• Email Address