If you are prompted to enter your passphrase during the device recovery process and you no longer have access to your passphrase, you can submit a support ticket via the platform by clicking on the “Lost my secret passphrase” link on the key verification screen or by sending an email to support@meshtrade.co and a support representative will be in contact.

Please include the following information when sending an email directly so that our support team can provide you with the best care possible:

  • A brief description of the problem you are experiencing
  • First Name
  • Last Name
  • Contact Number
  • Email Address