If you are prompted to enter your passphrase during the device recovery process and you no longer have access to your passphrase, you can submit a support ticket via the platform by clicking on the “Lost my secret passphrase” link on the key verification screen or by sending an email to firstname.lastname@example.org and a support representative will be in contact.
Please include the following information when sending an email directly so that our support team can provide you with the best care possible:
- A brief description of the problem you are experiencing
- First Name
- Last Name
- Contact Number
- Email Address